Customer Service Representative
About the Role
Help customers plan memorable trips by providing exceptional service, answering questions, and ensuring every booking experience exceeds expectations.
Responsibilities
- ✓Answer customer inquiries via phone, email, and chat
- ✓Assist customers with booking and trip planning
- ✓Provide information about services, fleet options, and routes
- ✓Process reservations and handle modifications
- ✓Resolve customer concerns and complaints professionally
- ✓Maintain customer database and update records
Requirements
- ✓High school diploma or equivalent
- ✓Outstanding customer service skills
- ✓Excellent communication and problem-solving abilities
- ✓Proficiency with computer systems
- ✓Ability to multitask and work in a fast-paced environment
- ✓Passion for helping customers and representing the company professionally
Apply Now
Ready to join the Holiday Coach team? Apply directly through our online job portal.
Apply on GustoHave questions? Call 616-677-2800
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